Frequently Asked Questions

Find answers to common questions about Lyfta

To track a workout, tap the '+' button on the home screen and select 'New Workout'. You can then choose a workout template or create a custom workout by adding exercises, sets, and reps as you go.
Yes! Go to the 'Routines' tab and tap 'Create Routine'. You can add exercises, set target reps and sets, and save the routine for future use. Your custom routines will appear in the workout selection screen.
Navigate to the 'Progress' tab to see graphs and statistics of your performance over time. You can filter by exercise, muscle group, or time period to track specific improvements.
Yes, you can import data from other fitness apps. Go to Settings and press Import Data, or alternatively use our web app for a more streamlined import experience.
To reset your password, go to the login screen and tap 'Forgot Password'. Follow the instructions sent to your email to create a new password.
Yes, most features work offline. Your data will sync with our servers when you reconnect to the internet.
Go to Settings > Connections and select the app you want to connect with. Follow the authentication process to establish the connection.
You can cancel your subscription by going to Settings > Manage Subscription. From there, select 'Cancel Subscription' and follow the prompts.

The refund process depends on how you subscribed:

📱 iOS (Apple App Store)
  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the Lyfta subscription or purchase
  4. Click "Report a Problem" next to the charge
  5. Select your reason and submit the request
💡 Apple typically responds within 48 hours
🤖 Android (Google Play Store)
  1. Open the Google Play Store app
  2. Tap Menu (☰) → Subscriptions
  3. Select Lyfta subscription
  4. Tap "Contact us" or visit Google Play Help
  5. Request a refund through the form
⏱️ Refunds are only available within 48 hours of purchase for most cases
💳 Stripe Billing (Web/Direct)
  1. Email us at support@lyfta.app
  2. Include your account email and reason for refund
  3. Our team will review within 1-2 business days
  4. If approved, refund will be processed to your original payment method
🏦 Refunds typically appear within 5-10 business days

Contact



 At Lyfta, we value the feedback and concerns of our customers. If you have any questions, issues, or feature requests, please don't hesitate to reach out to us.

 You can contact our support team directly at support@lyfta.app.

Our dedicated team is available to assist you and address any concerns you may have.

 We look forward to hearing from you!